Privacy Policy

01. About this policy

This Privacy Policy explains how Syntic AI, Inc. handles personal information when people visit our websites, create accounts, communicate with us, or use Syntic services. It applies where Syntic determines why and how personal information is processed. Where we process data on behalf of a business customer, that customer's privacy notice and the applicable agreement may govern the processing.

Syntic is a unified AI platform powered by Amara, with experiences including chat, coding, AI Employees, agents, voice and call services, creative generation and developer APIs. The information involved depends on the service, the user's choices and the integrations they enable.

02. Information we handle

Depending on how you interact with Syntic, we may process the following categories of information:

• Account details: your name, email address, authentication identifiers, organization, plan and account preferences.
• Content you provide: prompts, conversations, files, images, audio, recordings, code, repository context, instructions and feedback.
• AI activity: generated responses, actions requested from agents or AI Employees, execution information and relevant interaction history.
• Connected applications: information accessed through services you choose to connect and the instructions you give Syntic about those connections.
• Payments and communications: transaction and subscription records, billing contact information, support requests and correspondence. Payment service providers may process card details.
• Technical information: IP addresses, device and browser details, timestamps, security events, diagnostic logs, and website or product usage information.

Not every service processes every category. Please consider the sensitivity of information before uploading it or enabling integrations.

03. Why we process information

We use information to provide the requested AI experiences, manage accounts and subscriptions, authenticate users, respond to support inquiries, process payments, troubleshoot failures, secure the platform, investigate misuse, comply with legal obligations and understand how our services perform. Where allowed, we may also send product news and marketing communications; you can opt out of marketing messages.

When you instruct an AI Employee, agent or coding experience to interact with an external service, relevant content may be processed to carry out that instruction, subject to the integration and permissions involved.

04. Model training and your choices

Personal accounts: enabled by default

For individual Syntic accounts, the Improve our models setting is enabled by default. While enabled, eligible prompts, conversations, responses and other interactions may be used to train, evaluate and improve Syntic models, including Amara, and related safety systems.

Turn off model improvement

You can turn off this setting in your account Settings. Once turned off, new eligible interactions will not be used for general model training under the consumer model-improvement program. You can keep your conversation history without participating in general model training. This change does not retroactively remove content already used in completed training, and it does not by itself delete conversation history.

Feedback and safety review

If you deliberately submit feedback about a response, the interaction associated with that feedback may be reviewed and used to evaluate or improve our services, including models, even when general model improvement is turned off. Limited information may also be reviewed and retained as necessary to investigate abuse, security incidents, legal obligations and serious safety concerns. These uses are separate from routine training of eligible personal-account interactions.

Business, Enterprise and API: excluded by default

By default, Syntic does not use customer inputs or outputs from Business and Enterprise organizational services or the Syntic API to train general Syntic models. An organization may separately and explicitly opt in to approved data-sharing or model-improvement arrangements. A personal-account preference does not override organizational policies or contracts. These default protections also apply to customer AI Employee and agent workloads governed by eligible organizational or API agreements.

Model training by an external model provider, where one is used, is governed by the relevant provider arrangements and applicable service terms. Contact privacy@syntic.ai for questions about a particular configuration.

05. Providers, integrations and lawful disclosures

Syntic may use external AI models and service providers to operate particular capabilities. Information needed to fulfill a request may be processed by the selected model provider or authorized integration, subject to the relevant service terms and data-protection arrangements. We also engage providers for infrastructure, storage, authentication, payments, communications, security and customer support.

Requests from authorities

We assess requests from law enforcement and government authorities for legal validity and appropriate scope. Our standard practice is to disclose personal information only when required by applicable law or valid legal process. We do not routinely monitor private conversations for the purpose of reporting lawful speech to authorities, and a model-generated flag alone does not automatically trigger a law-enforcement disclosure.

In exceptional circumstances involving an imminent threat of death or serious physical injury, we may disclose the minimum information reasonably necessary where permitted by applicable law, following appropriate human review when feasible. We seek to narrow overbroad requests and notify affected users when legally permitted and appropriate. Notification may be delayed or withheld where prohibited by law or where it would create a serious safety risk.

Information may also be shared with consent, to protect the security of our services, or as part of a corporate transaction subject to applicable legal requirements.

06. Voice, agents and generated media

Voice and call services may process speech, call metadata, audio and transcripts as needed to provide the requested experience. Recording and disclosure requirements differ by jurisdiction, and organizations using these services are responsible for appropriate notices and permissions.

AI Employees and agents can work with information from business systems or connected applications. Administrators should restrict access to the information and actions necessary for each workflow. Image and video features may process uploaded source material and generated results. Special rules may apply to sensitive data, likenesses and third-party content.

07. Retention and protection

We retain information for periods appropriate to its purpose, the product involved, operational needs, contractual obligations and applicable law. Different schedules may apply to account information, content, billing records, security logs and backups. Deleting a conversation from your history is not necessarily the same as immediately erasing every related record from all systems.

We use technical and organizational measures intended to protect information against unauthorized access, loss and misuse. No system is completely secure. Protect your account credentials and review permissions before connecting external applications or granting AI systems authority to act.

For product-specific retention or deletion commitments, please consult the applicable terms or contact our privacy team. This policy does not promise a universal deletion deadline.

08. Your rights and controls

Depending on applicable law, you may have rights to access, correct, delete, export or restrict processing of personal information, object to certain uses, withdraw consent where consent is the basis of processing, or lodge a complaint with a supervisory authority. These rights can be subject to lawful exceptions.

To make a privacy request, email privacy@syntic.ai. We may need to verify your identity or your authority to act for another person before fulfilling a request. Account Settings provide the model-improvement choice described above; other account controls may vary by product and plan.

09. International processing and legal bases

Syntic operates for users in multiple regions. Information may be processed in countries other than the one where you live, including where our service providers operate. Where applicable law requires safeguards for international transfers, we assess and use appropriate legal mechanisms.

Depending on the context and jurisdiction, processing may rely on performance of a contract, legitimate interests, consent or compliance with a legal obligation. For example, providing a requested AI response generally supports performance of the service, while optional marketing may require consent in some locations. The appropriate legal basis depends on the specific purpose and applicable law.

10. Children and sensitive information

Syntic services are not intended for children under 18 unless a particular offering expressly states otherwise and appropriate authorization and safeguards are in place. If you believe a child has provided personal information inappropriately, contact privacy@syntic.ai.

Do not submit health, financial, government-identification or other sensitive information unless it is necessary for an appropriate authorized use and the relevant service and contractual safeguards have been assessed.

11. Updates and contact

We may revise this policy as our products, processing practices and legal requirements evolve. Material changes will be communicated where required by law. The date at the top of the policy indicates the version currently published.

For questions, requests or concerns about privacy, contact privacy@syntic.ai. Syntic AI, Inc. is the company identified in this policy; any additional regional controller or representative details should be published only once formally established and verified.