Legal · Terms
Business Terms
Welcome to Syntic AI! Before accessing our Services, please read these Commercial Terms of Service.
Updated · October 12, 2026
These terms explain commercial access, ownership, AI actions, data protection and the responsibilities shared by Syntic and its customers.
01. Agreement and scope
These Business Terms govern organizational subscriptions, Syntic API access, and enterprise deployments purchased or activated by a company, professional, or other organization ("Customer"). Syntic AI, Inc. ("Syntic") and Customer are the parties. A person accepting on Customer's behalf represents that they are authorized to do so. Individual personal use is governed by the separate Consumer Terms. An executed order form may supplement these Terms and takes precedence for the services and commercial details it expressly addresses.
02. The Syntic platform
Syntic provides a unified artificial intelligence platform powered by Amara and supporting capabilities such as AI Employees, AI Agents, coding, voice and call workflows, creative generation, and developer APIs. Access to particular capabilities depends on the purchased plan, deployment, region, and service configuration. Customer may permit authorized personnel and end users to access the services within purchased entitlements. Syntic may maintain, update, or replace features over time; material changes to contracted functionality are subject to any express commitments in the applicable order form. No service-level guarantee applies unless expressly agreed in writing.
03. Customer content and ownership
Customer retains its rights in prompts, documents, code, recordings, files, connected-system data and other materials submitted by Customer or its users ("Inputs"). As between Syntic and Customer, and to the extent legally assignable, Customer receives Syntic's rights, if any, in generated responses and other results ("Outputs"). Customer remains responsible for obtaining rights to Inputs and for reviewing Outputs before consequential use. Outputs may not be unique and may resemble material generated for others. Syntic retains its rights in Amara, its models, software, infrastructure, documentation, interfaces and underlying technology. Customer grants Syntic a limited right to process Customer content as necessary to deliver and secure the purchased services and comply with law.
04. Commercial data and model training
Business, Enterprise and API customer Inputs and Outputs are excluded from general Syntic model training by default. Syntic will use such content for general model development only when Customer has affirmatively opted into an applicable data-sharing or model-improvement arrangement. Syntic may still process limited information to provide services, detect abuse, investigate security incidents, address support requests, or meet legal obligations. Individual consumer-account training settings do not override organizational contracts or administrator controls. External model providers, where used, are subject to their applicable data-processing arrangements; the relevant product or order form should identify material differences in processing.
05. AI Employees, agents and external actions
Customer determines which accounts, repositories, databases, applications and communication channels its authorized users connect to Syntic. Agents and AI Employees may retrieve information, create or modify content, execute code, send communications, or take other actions when enabled by Customer. Customer must establish appropriate access permissions, human approval gates, audit procedures and operational limits for its use case. Customer is responsible for instructions, integrations, recipient consent, and decisions to deploy automated actions. Syntic may restrict functionality that creates material security, legal or platform risks.
06. Responsible use and regulated activities
Customer and its users must comply with applicable law and Syntic's published usage and security policies. They may not circumvent access controls, attempt unauthorized extraction of model weights or proprietary systems, interfere with service availability, distribute malicious code, or use the services to violate others' rights. Outputs may contain errors, omissions or outdated information and should be independently verified. Customer must not rely on an unreviewed Output as the sole basis for decisions affecting legal rights, healthcare, employment, credit or personal safety. Sector-specific requirements, including consent for recording calls and handling regulated data, remain Customer's responsibility unless an executed agreement allocates them differently.
07. Confidentiality and data protection
Each party must protect the other party's nonpublic business information that is identified as confidential or reasonably understood to be confidential, using reasonable care and disclosing it only to personnel or professional advisers who need access and are bound by confidentiality obligations. Confidentiality does not cover information independently developed, lawfully obtained without restriction, or made public without breach. Disclosures legally required by valid process are permitted, subject to notice where legally allowed. The parties will enter into an applicable data processing addendum where required by law; any executed addendum controls conflicting personal-data processing provisions.
08. Security and access management
Syntic will use reasonable technical and organizational safeguards appropriate to the services. Customer is responsible for protecting credentials and API keys, configuring roles and permissions, and notifying Syntic promptly of suspected compromise. Neither party guarantees that online systems will be free of all vulnerabilities or interruptions. Any specific security standard, certification, data-residency requirement, audit right or incident-notification period must be documented in an applicable signed agreement or published binding service commitment.
09. Plans, usage and billing
Fees, included capacity, metered usage, billing intervals and payment terms are set out in the accepted checkout terms, pricing schedule or order form. Customer authorizes applicable recurring charges and is responsible for usage generated by its authorized accounts and API credentials. Unless an order form states otherwise, fees are exclusive of applicable taxes. Syntic may change publicly offered prices prospectively, but changes to an active committed subscription term will follow its agreed pricing and notice conditions. Nonpayment may result in suspension after reasonable notice, except where immediate action is required to prevent abuse or loss.
10. Third-party services and providers
Certain capabilities rely on third-party models, hosting providers, communication networks, connectors, payment processors or customer-selected integrations. Customer is responsible for its independent relationships with third parties it elects to connect. Syntic is responsible for its own contractual obligations and will not disclaim duties imposed by applicable law merely because a subcontractor is involved. External services may have separate availability, licensing and usage limitations, which should be disclosed where material to the purchased offering.
11. Changes, suspension and ending service
Either party may end an agreement in accordance with the applicable subscription, order form and any committed term. A material breach may justify termination if it is not cured within a reasonable period after written notice, unless immediate termination is legally required. Syntic may temporarily restrict access to address an urgent security threat, illegal use or material platform abuse, and will provide notice when practicable. Following expiration or termination, access ends subject to any agreed transition or export period; data retention and deletion follow applicable agreements, documented schedules and legal obligations. Accrued payment duties and provisions intended by their nature to survive will continue.
12. Warranties, claims and allocation of risk
Each party represents that it has authority to enter into the agreement. Syntic will provide the services with reasonable care and skill, subject to any additional express commitments in an order form. AI-generated results are probabilistic and are not guaranteed to be accurate, unique or suitable for a particular purpose. To the extent permitted by law, neither party is responsible for indirect or consequential losses, and each party's aggregate contractual liability is limited to fees paid or payable under the affected services in the twelve months before the event giving rise to the claim. This limitation does not restrict liability that cannot lawfully be limited, fraud, or willful misconduct. Any additional indemnity, higher liability cap or regulated-service warranty must be agreed in writing.
13. Disputes, notices and general terms
The parties will first attempt in good faith to resolve a contractual dispute through designated business contacts. If unresolved, disputes will proceed in the courts with jurisdiction under applicable law and any valid, separately agreed forum clause; these Terms do not impose a new arbitration venue by default. Notices concerning legal matters may be sent to legal@syntic.ai, and service or billing inquiries to support@syntic.ai. Customer may not assign the agreement without consent except in a bona fide corporate reorganization that does not materially increase Syntic's risk; Syntic may assign it in connection with a merger or sale subject to applicable law. If a provision is unenforceable, the remainder continues. An order form, any applicable data processing addendum, these Terms, and incorporated policies constitute the parties' agreement for the purchased services, with precedence determined by the order form where specified.