API Terms

Services

We provide you with a non-exclusive license to access and use the Services for the duration of the term. This license allows you to use Syntic’s application programming interfaces (“APIs”) to integrate the Services into your own applications, products, or services (each a “Customer Application”) and to offer those Customer Applications to end users. The Syntic API powers chat, coding, and image & video generation, and may be used within your own applications or with the Syntic Code CLI and the Syntic Desktop app.

The term “Services” encompasses any services for businesses and developers that we make available for purchase or use, as well as any associated software, tools, developer services, documentation, and websites, but does not include any third-party offerings. We possess all rights, titles, and interests in the Services. You are granted only the rights to use the Services as specifically provided in this Agreement.

You must provide accurate and up-to-date account information. You are fully responsible for all activities under your account, including the activities of any end user or anyone else. You must not share your account credentials or make your account accessible to others, including transferring, lending, leasing, or providing it to anyone for use in any form without authorization. If any loss occurs due to your failure to properly manage and safeguard the account — such as the account being stolen or used illegally — you will be held responsible for such loss. You must promptly notify us if you become aware of any unauthorized access to or use of your account or the Services.

Who can use the Services

To use the Services as an individual, you must be at least 18 years old or the minimum age required by your country to consent to such use. If the account is used for an enterprise, you must ensure that you have authorization from that business. In addition, you must not be the subject of any trade restrictions, sanctions, or other legal or regulatory restrictions imposed by any country, international organization, or region.

Usage policies

In using the Services, you must comply with all applicable laws as well as our documentation, guidelines, or policies we make available to you. For example, you will not, and will not permit end users to:

3.1 Use the Services for illegal or improper purposes

Including any activity that violates applicable laws and regulations or harms the legitimate rights or interests of us or anyone, such as: (1) purposes that may harm physical or mental health or that violate ethical principles; (2) promoting or engaging in any illegal activity, including terrorism, the exploitation or harm of children, and the development or distribution of illegal substances, goods, or services; (3) infringing intellectual property rights or engaging in unfair competition, such as violations of trade secrets and business ethics; (4) fraudulent, deceptive, or misleading activities; (5) spam, bullying, harassment, defamation, sexualizing children, or promoting violence, hatred, or the suffering of others; (6) compromising the privacy of others; or (7) any other uses prohibited or restricted by applicable laws and regulations, or that may harm the legitimate interests of us or any other party.

3.2 Endanger network or operational security

Including: (1) unauthorized access to networks, interference with normal network functions, or theft of network data; (2) providing programs or tools designed for such activities; (3) assisting such activities with technical support, promotion, payment settlement, or otherwise; (4) reverse engineering, decompiling, disassembling, translating, or otherwise attempting to discover the source code, models, algorithms, or underlying components of the Services; (5) developing, serving, or creating applications, products, services, or models that are potentially competitive with the Services without authorization; (6) copying, transferring, renting, lending, selling, sub-licensing, or re-licensing the Services in whole or in part without authorization; or (7) other activities that endanger network or operational security or create risks to the Services.

3.3 Circumvent our safeguards

Including: (1) using variants, random characters, homophones, or other means to evade safety detection and input or generate prohibited content; (2) launching malicious attacks, disseminating computer viruses, or inducing the Services; (3) deleting, altering, or concealing identification marks of AI-generated content that we have labeled, whether explicit or implicit; or (4) other behavior that maliciously harms our management of information security and risk prevention.

3.4 Prohibited high-risk uses

You will not use the Services to: (1) use subliminal, manipulative, or deceptive techniques that distort a person’s behavior so that they are unable to make informed decisions in a way likely to cause harm; (2) exploit vulnerabilities related to age, disability, or socio-economic circumstances to distort behavior and harm; (3) evaluate or classify individuals based on social behavior or personal traits leading to detrimental treatment; (4) assess or predict the risk of an individual committing a criminal offense based solely on personal traits or profiling; (5) infer emotions in workplace or educational settings, except when necessary for medical or safety reasons; (6) conduct real-time remote biometric identification in public spaces for law-enforcement purposes; (7) create or expand facial-recognition databases without consent; (8) send us any personal information of children under 14 (or the applicable age of digital consent) or allow minors to use the Services without consent from a parent or guardian; or (9) extract data from the Services other than as permitted through the APIs, or buy, sell, or transfer API keys with a third party.

If you use the Services to process personal data, you must provide legally adequate privacy notices, obtain all necessary consents, and process personal data in compliance with all applicable laws. You commit to not using the Services to create, receive, maintain, transmit, or otherwise process information that constitutes “Protected Health Information” as defined by the HIPAA Privacy Rule, except under a separate written agreement with us.

You acknowledge that, in the event of your violation of this Agreement or applicable laws, we may — without prior notice and based on a comprehensive judgment — take measures including warning, requesting rectification, restricting account functions, suspending use, freezing and confiscating the recharged amount, closing accounts, prohibiting re-registration, and deleting content. We may announce the results of such actions and decide whether to restore access based on the circumstances.

Content

You and end users may submit prompts, text, audio, images, or other materials (“input”) to the Services, and the Services generate corresponding content in response (“output”). Input and output are collectively “content.” You represent and warrant that you own or have the necessary license, authorization, or clearance to submit your input to the Services. You are solely responsible for content, and we do not claim ownership of it. Due to the nature of machine learning, we cannot guarantee that the content of other customers will be entirely different from yours, and similarities in output are possible.

We may use content to provide, maintain, develop, support, and improve the Services, comply with applicable law, enforce our terms and policies, and keep the Services safe and secure. A Customer who requires restrictions on the use of its content for training or improving Syntic models may contact us to discuss enterprise arrangements or a separate written agreement. Unless otherwise expressly agreed in writing, content may be used for the foregoing purposes.

Given the probabilistic nature of machine learning, we cannot guarantee the accuracy of output. Therefore: (1) do not regard output as the sole source of fact — assess its accuracy; (2) output is not a substitute for professional advice in fields such as medical, legal, financial, or educational; (3) you must not use output relating to a person for any purpose that could have a legal or material impact on them, such as credit, education, employment, housing, insurance, legal, or medical decisions; and (4) output does not represent the views of Syntic, and any mention of third-party products or services does not imply endorsement or affiliation.

While we perform regular backups of content, we do not guarantee that there will be no loss or corruption of data. You acknowledge that we have no liability related to the integrity of content or the failure to restore content to a usable state. You agree to maintain a complete and accurate copy of any content in a location independent of the Services.

Fees and Payment

Payment obligation. Customer agrees to pay all fees applicable to its use of the Services in accordance with the pricing on the pricing page or in an applicable Order Form. Unless otherwise specified, all fees are due and payable using the payment method selected by Customer.

Payment authorization. By providing a payment method (such as a credit or debit card), Customer authorizes Syntic and its payment processors to charge that payment method on a recurring and/or usage-based basis for all fees incurred in connection with the Services.

Billing and auto-charge. Customer agrees that Syntic may automatically charge the designated payment method for applicable fees, including usage-based charges, subscription fees (if any), and applicable taxes, as they become due. Usage-based charges may vary depending on actual use of the Services.

Failure of payment. If a charge is declined or fails, Syntic may retry the charge, suspend access to the Services, or require an alternative payment method.

Payment method management. Customer is responsible for maintaining accurate payment information and may update or remove its payment method at any time through account settings, subject to outstanding obligations.

Pricing changes. Syntic may update pricing from time to time; updated pricing applies after its effective date. For a Customer subject to an Order Form, pricing remains as set forth in that Order Form for its term unless otherwise agreed in writing.

Promotions. We may offer promotions such as gifted recharge amounts, vouchers, or trial services, and may discontinue them at our discretion. Amounts associated with free services are non-withdrawable, non-transferable, and non-invoiceable.

Taxes. Fees are exclusive of applicable taxes. Customer is responsible for any taxes associated with its use of the Services, excluding taxes based on Syntic’s net income.

Refunds. Except as otherwise provided in this Agreement or required by law, fees are non-refundable. Refunds may be issued where required by law or where Syntic determines, in its reasonable discretion, that a refund is appropriate. Customer may submit refund requests in accordance with the procedures we make available.

Billing disputes. Customer must notify Syntic in writing of any good-faith dispute of fees within thirty (30) days after the applicable charge, or the charge will be deemed accepted.

Confidential Information

Each party (“Discloser”) may disclose confidential or proprietary information to the other party (“Recipient”) in connection with the Services, including technical, business, financial, and other non-public information identified as confidential or that reasonably should be understood to be confidential (“Confidential Information”). Customer content is deemed Customer’s Confidential Information.

Protection. The Recipient shall use Confidential Information only as necessary to exercise its rights and perform its obligations under this Agreement, and shall not disclose it to any third party except to employees, contractors, affiliates, and professional advisors who need to know and are bound by confidentiality obligations at least as protective as those here. Recipient shall protect Confidential Information using at least reasonable care.

Exclusions. Confidential Information does not include information that: (1) is or becomes publicly available through no fault of Recipient; (2) was lawfully known to Recipient without restriction before disclosure; (3) is lawfully received from a third party without restriction; or (4) is independently developed without use of Confidential Information.

Required disclosure. Recipient may disclose Confidential Information to the extent required by law, regulation, or court order, provided that, where legally permitted, Recipient gives reasonable prior notice and reasonably cooperates to limit the disclosure.

Intellectual Property

Except for relevant rights holders entitled to rights under the law, Syntic owns all rights (including copyright, trademark, patent, and other intellectual property rights) within the scope permitted by applicable law with respect to the Services, including software, technology, programs, code, models, user interfaces, web pages, text, charts, layout designs, trademarks, and electronic documents.

Warranties and Disclaimer

We warrant that, during the term of this Agreement, the Services will substantially comply with the documentation we provide or make publicly available, when used in accordance with this Agreement. Apart from the warranties explicitly stated above, the Services are provided on an “as-is” basis. We, along with our affiliates and licensors, disclaim all other warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and quiet enjoyment, as well as any warranties arising from course of dealing or trade usage. We make no representations or warranties regarding: (1) uninterrupted, error-free, or secure use of the Services; (2) the correction of any defects; or (3) the accuracy of content.

Limitation of Liability

To the fullest extent permitted by law, neither party, its affiliates, licensors, or suppliers shall be liable under or in connection with this Agreement for any consequential, indirect, special, incidental, exemplary, or punitive damages, including loss of profits, business, revenue, goodwill, anticipated savings, or data, even if advised of the possibility of such damages. To the fullest extent permitted by law, the maximum aggregate liability of Syntic and its affiliates arising out of or relating to the Services or this Agreement shall not exceed the total amount paid by Customer to Syntic for the Services during the twelve (12) months preceding the event giving rise to the claim. These exclusions and limitations shall not apply to: (1) a party’s gross negligence or willful misconduct; (2) Customer’s payment obligations; (3) either party’s indemnification obligations; (4) breach of confidentiality obligations; or (5) violations of applicable data-protection or privacy laws.

Indemnity

You shall defend, indemnify, and hold harmless Syntic and its affiliates, personnel, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (1) your or your end users’ use of the Services in violation of this Agreement or applicable law; (2) your inputs or content, including where you lack sufficient rights, consents, or permissions, or where such inputs or content infringe the rights of any third party; or (3) your combination, modification, or use of the Services or outputs in a manner not authorized under this Agreement. You are not responsible to the extent any such claim is finally determined to have been caused by Syntic’s material breach of this Agreement, gross negligence, or willful misconduct.

Termination or Discontinuation of the Services

Cancellation. Customer may terminate the Services at any time by deleting its account. You may apply to delete your account by contacting us at our designated email address. Before you proceed, please be mindful of the balance in your account: once your account is canceled, your account information, data, API keys, and any remaining balance will be permanently deleted and will not be restored even if you register again using the same entity.

It will take us some time to review your cancellation request. When we receive your request, we may suspend the use of your account. If you wish to withdraw your request during the review period, please contact us promptly. If a balance remains, we will send a reminder to clear it; if you do not explicitly agree to proceed, your account will not be canceled for the time being.

If you violate applicable laws, breach these Terms, or infringe the legitimate rights of the public, us, or any third party, we may terminate the Services depending on the circumstances. For operational reasons, we reserve the right to determine service settings and scope, and to suspend or discontinue the Services. After termination, we will delete your content and data in accordance with applicable law.

Governing Law and Dispute Resolution

The establishment, effectiveness, interpretation, revision, supplementation, termination, enforcement, and dispute resolution of these Terms shall be governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles. In the event of any dispute arising out of these Terms, both parties shall first endeavor to resolve it through amicable consultation. Engaging in this informal dispute-resolution process is a requirement that must be completed before filing any legal action.

If no resolution is reached through consultation within sixty (60) days, any dispute arising out of or in connection with these Terms — including any question regarding existence, validity, or termination — shall be referred to and finally resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules then in force, which are deemed incorporated by reference. The seat of arbitration shall be Wilmington, Delaware, United States. The language of arbitration shall be English.

YOU ACKNOWLEDGE AND AGREE THAT ANY LEGAL PROCEEDING OR ACTION RELATED TO THESE TERMS MUST BE INITIATED WITHIN ONE YEAR FROM THE DATE OF THE EVENT OR FACTS GIVING RISE TO THE DISPUTE. FAILURE TO DO SO WILL RESULT IN A PERMANENT WAIVER OF YOUR RIGHT TO PURSUE ANY CLAIM OR CAUSE OF ACTION, REGARDLESS OF ITS NATURE, BASED ON SUCH EVENTS OR FACTS.

Miscellaneous

Changes to the Agreement. We may update the Agreement from time to time. When we do, we will publish an updated version and effective date on this page, or provide any other notice required by law. We recommend that you review the Terms each time you access the Services.

Assignment. Customer may not assign, transfer, or delegate any of its rights or obligations under this Agreement without Syntic’s prior written consent, except to an affiliate or in connection with a merger, acquisition, or sale of substantially all of its assets, provided the assignee agrees in writing to be bound by this Agreement. Syntic may assign or transfer this Agreement to an affiliate or in connection with a merger, acquisition, or sale of all or substantially all of its assets, upon notice to Customer. Any attempted assignment in violation of this section is null and void.

Export and sanctions. Customer may not use, export, re-export, transfer, or provide access to the Services in violation of any applicable export-control or sanctions laws, including those of the United States, the European Union, and other applicable jurisdictions. Without limiting the foregoing, Customer may not use or provide access to the Services (1) in or to any country or region subject to comprehensive sanctions, or where such use would require an unobtained export license, or (2) to any person or entity on any government restricted or denied-party list.

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