Preamble
Every company is shaped by what it refuses to compromise on. This document is the list of things we won't compromise on at Syntic — written down so customers, employees, partners, regulators, and our future selves can hold us to them.
Syntic is an independently governed AI research and technology company advancing Amara and a unified intelligence platform for individuals, developers, businesses and institutions. Our work spans intelligent software, life sciences and physical intelligence. We may accept strategic investment when it supports our long-term mission, sound governance and responsible development.
This Charter is not marketing copy. It is the working document we refer to when product, business, and ethical decisions come into conflict. When you read about a Syntic choice that seems odd or non-obvious — a feature we won't ship, a customer we won't take, a price we won't raise — the reasoning will be in here.
It is a living document. We will revise it as we learn and as circumstances change. Material revisions will be dated and explained; an archive will be made available as part of our publication process.
I founded Syntic to build intelligence that expands what people and organizations can accomplish. Our ambition demands technical excellence, responsible judgment and the willingness to make decisions for the long term. — Shahriar Kheradmand, Founder & CEO
What Syntic Is
Syntic is three things at once. Understanding which one you're talking about makes the rest of this document make sense.
Syntic AI, the company
An independently governed AI research and technology company with a global outlook. We are accountable to our customers, our team, our partners and the laws that apply to our operations. We may accept strategic investment where it strengthens our mission without compromising responsible governance.
Our approach prioritizes durable research, disciplined execution and long-term value over short-term narratives.
Syntic, the platform
One unified intelligence platform bringing together conversation, research, creation, software development, AI employees, autonomous agents, workflows and voice experiences, supported by shared infrastructure and developer access.
Syntic operates the platform and its underlying technology. Customer content and generated outputs are handled according to applicable law and the terms governing each service. That distinction matters throughout this Charter.
Amara, the model
Amara is the intelligence identity at the center of Syntic's model research and user experience. Our architecture may combine Syntic-developed models, specialized components and supporting infrastructure. We distinguish research objectives from capabilities available in production.
When we talk about Amara's behavior, we're talking about the model. When we talk about Syntic's behavior, we're talking about the company and its products. Sometimes the lines blur. We try to be precise about which one is doing what.
Who Syntic Is For
We serve four kinds of customers and we owe each of them a different set of commitments.
If you don't see yourself in this list, we can probably still help you — but the four groups above shape how we make decisions.
Operating Beliefs
The convictions that shape every product, pricing, and partnership decision at Syntic. Each one is something we'd defend in front of a customer, a journalist, or a hostile cross-examination.
Customer work belongs to the customer
Customers should understand and control their content, configurations and workflows. Rights in inputs, outputs, custom models and other assets depend on the applicable service terms, third-party rights and law. We make those boundaries clear.
We seek to protect customer data, explain any applicable model-improvement settings and provide deletion processes. Requests are handled under our published privacy terms, contractual commitments, lawful retention obligations and technical limitations. Advertising does not determine AI responses.
Corporate changes do not remove obligations already established under applicable contracts and law. We will communicate material changes affecting customer rights through appropriate channels.
Independence is a feature
Syntic is independently governed and may accept strategic investment. Financing decisions are evaluated for their alignment with the company's long-term mission, responsible oversight and ability to serve customers.
Independence is a matter of judgment and governance, not a claim that capital has no role. We aim to balance sustainable growth with research integrity, customer trust and sound stewardship.
We measure our progress by the quality, reliability and usefulness of what we build, not by unsupported scale claims.
We may disclose material strategic investment developments when appropriate and consistent with legal, commercial and confidentiality obligations.
Own your core technology
The companies that matter long-term will be the ones that take responsibility for the technology they're selling. We invest continuously in developing Amara — training, alignment, evaluation, voice, safety layers — and in the platform that runs it.
We invest in our own research, engineering, evaluation and orchestration capabilities while using external infrastructure and model providers where they improve performance, reliability or reach. We take responsibility for the Syntic experience regardless of the components involved.
Developing original model capabilities requires sustained investment and rigorous evaluation. We will describe research milestones accurately and distinguish them from deployed systems.
Honesty is operationally critical, not just morally correct
AI companies are in a category-defining trust position with their customers. The asymmetry between what we know about our systems and what customers can verify is enormous. Honest accounting of capabilities, limitations, certifications, incidents, and intentions is how we earn the trust the asymmetry requires.
What this means in practice:
- We do not claim certifications, audit status or regulatory approvals unless they have been verified and can be substantiated.
- We don't fabricate customer counts, revenue figures, or growth metrics. We don't publish customer logos without permission. We don't quote testimonials we wrote ourselves.
- We don't ship features that look better in a demo than they perform in production. If a capability is a roadmap item, we say so.
- We publish incidents. When something material goes wrong, customers learn about it from us first, with honest accounting of what happened, what was affected, and what we're doing about it.
- We don't manipulate our own search results, public messaging, or analytics to project a different version of the company than the one we are.
This is the standard we hold ourselves to. We'll fail to meet it sometimes. When we do, the response is to correct the record publicly, not to bury it.
Humans stay in the loop on the decisions that matter
Syntic Workforce deploys AI Employees that handle real-world consequence — phone calls to customers, payments, contracts, code that ships to production, communications with patients, regulatory documents. AI judgment alone is not sufficient for these actions.
Human oversight should be designed around the risk of each action. Where supported, Syntic provides permission controls, review steps, logging and escalation paths. Availability and scope of these controls are documented for each product and plan.
High-impact deployments require appropriate human governance, testing and configuration. We will not represent a safeguard as universally available unless it is implemented and verified.
Compliance is a commitment to the customer, not a marketing badge
Customers in regulated industries trust us with workflows that have legal consequence. Collections calls subject to FDCPA. Patient communications under HIPAA. Citizen services under jurisdiction-specific privacy laws. Financial communications under model risk management frameworks. Voice campaigns subject to TCPA and equivalent national laws.
Regulated use cases require case-specific legal, technical and contractual review. We distinguish implemented safeguards from certifications or regulatory assurances, and do not promise suitability for a regulated workflow without appropriate assessment.
If a regulatory regime in a jurisdiction we operate in requires us to change how Syntic works, we'll do it — and we'll publish the change rather than hide it inside product updates.
Price discipline is a form of trust
Syntic offers different plans and usage levels. Current prices, included capacity and applicable terms are published on our pricing pages and may evolve as capabilities and costs change.
Business and enterprise arrangements may include negotiated capacity, usage, support and contractual requirements. We aim to communicate charges and limitations before customers commit.
We aim to communicate material pricing changes clearly and in accordance with applicable terms and law.
What Syntic Won't Do
Every company has lines it won't cross. The honest ones write them down.
The list below is not exhaustive — judgment will always cover cases we haven't anticipated — but these are absolute. They apply regardless of customer size, contract value, or commercial pressure.
Absolute limits
- We don't deploy Syntic for mass surveillance of populations. Customer-authorized monitoring inside a customer's own organization is different from surveillance of citizens, dissidents, or vulnerable groups. We don't take engagements that cross that line.
- We don't sell customer data. Not to advertisers, not to data brokers, not to third parties. Not in aggregate, not anonymized for resale, not in any form. This is contractual and absolute.
- We don't train shared models on customer content. Customer data trains custom models that belong to the customer or it doesn't get used for training at all.
- We don't deploy AI Employees that deceive end users about being AI when asked. Customers can configure disclosure to suit their context, but a customer or end user who sincerely asks an AI Employee whether they're talking to a human gets a truthful answer.
- We don't ship features designed to maximize engagement at the cost of user wellbeing. The Syntic assistant is a tool, not an attention product. We won't optimize for time-on-app or compulsive use.
- We don't take engagements that meaningfully contribute to the development of weapons of mass destruction or autonomous lethal systems. This includes biological, chemical, nuclear, and radiological weapons. It also includes the development of fully autonomous lethal targeting systems. Defense-related work that doesn't cross this line we will consider on its merits; work that does cross it we won't take.
- We don't permit Syntic to be used to generate content depicting child sexual abuse, non-consensual intimate imagery, or material designed to facilitate violence against specific identifiable individuals. Our content policies are enforced at runtime, in the model and in the platform.
- We don't operate in jurisdictions where doing so would require us to systematically violate the privacy or human rights of the populations using our products. We comply with the law of jurisdictions we operate in. When the law requires us to compromise on the commitments in this Charter, we leave the jurisdiction rather than compromise.
If you're a customer or partner asking us to do one of the things in this list, we'll decline. We'll do it politely. We won't do it.
How We Build
The operating practices that make the rest of this document possible.
Small team, large surface
Syntic brings together engineering, research, product and operations across a broad technical agenda. We scale teams and infrastructure around meaningful work and clear priorities.
We favor disciplined execution, direct accountability and measurable results over organizational complexity.
Distributed by design
We collaborate across locations and disciplines, document important decisions and build processes that support clear ownership and effective work across time zones.
We dogfood our own product
We use Syntic in our own work where practical, from software development and research to operational workflows. Internal use helps us identify limitations, improve reliability and test the experience against real needs.
Internal use is one source of feedback alongside testing, monitoring and customer reports.
Ship what we publish
We aim to connect research with evaluated, practical capabilities. Publication and release decisions depend on evidence, safety, intellectual property and customer security considerations.
Where customer security or competitive considerations require us to keep work internal, we keep it internal. The default leans toward open.
The Model We Build
Amara is central to Syntic's intelligence research and product identity. We evaluate model behavior, capabilities, limitations and safeguards as our systems evolve. Technical details and behavioral expectations are documented separately.
Our Model Specification describes the principles and expectations that guide model behavior. It should not be read as proof of a particular training method or level of capability.
Amendment and Accountability
This Charter is a living document. It will be revised. Here's how that works.
How we amend
Material revisions are reviewed through the company's designated governance process. We intend to publish dated change notes and retain prior versions as an archive when that archive is available.
We will identify material changes and explain their rationale, subject to legal, security and confidentiality constraints.
How we're held to it
The accountability mechanisms for this Charter are:
- Customers can rely on their applicable agreements and published policies. This Charter describes our principles; it does not supersede contractual terms.
- Regulators can hold us to public statements about our practices. This document is a public statement.
- The press can hold us to it by checking. We invite scrutiny.
- Our team can hold us to it internally, including by leaving and saying so publicly if we materially violate it.
- Leadership is responsible for maintaining governance, oversight and accountability for the commitments we publish.
When we fall short, we aim to investigate, correct the issue, communicate appropriately with affected parties and update our practices.
Closing
We believe enduring AI companies will be defined by the quality of their research, the reliability of their systems and the trust they earn over time.
Syntic is building a unified intelligence platform while advancing research across digital, biological and physical domains. Independent governance and openness to strategic investment allow us to pursue that ambition with long-term discipline.
Our principles must be tested through decisions, not merely stated. We will refine them as evidence, technology and our responsibilities evolve.
Intelligence should expand human potential. Our responsibility is to make that ambition useful, trustworthy and accountable.