AI Call Center
Every call answered. Every lead called back. Every payment recovered. Every customer remembered.
Syntic AI Call Center is a complete inbound and outbound contact center run by AI Employees and supervised by your team. Voice, SMS, WhatsApp, and email — at any volume, in any language, 24 hours a day. Replace your receptionist. Replace your offshore BPO. Replace your 50-seat operation. Or run it alongside your human team and take the volume they can't. The customers won't notice the difference. Your CFO will notice it immediately.
The problem
The problem no one talks about
By the time you die, you will have spent roughly 43 days of your life on hold.
Forty-three days of "your call is important to us." Of menu trees and transfer handoffs. Of re-entering your account number and re-explaining yourself to a fourth person who also can't help you. Americans alone spend 900 million hours a year on hold. Three trillion minutes a year of business-to-customer phone calls — the channel companies keep paying billions to build, staff, and apologise for.
The contact center is the largest cost center in most enterprises. It runs on broken math: hire 50 people, train them for six weeks, lose 30% to attrition every year, miss 40% of calls after hours, pay $500K in payroll, and watch conversion collapse on weekends. Most contact centers are optimised to make the angry customer go away as cheaply as possible.
That's the problem. The Syntic AI Call Center is the answer.
What it is
A contact center that gets better with every call.
AI Employees answer every call in one ring. They run every outbound campaign. They handle every WhatsApp thread and every email, at any volume, in 16 languages, 24 hours a day. They don't have bad days. They don't go to lunch. They don't quit. And unlike the contact center platforms you've tried before, every call they handle makes them better at the next one.
Your supervisors stay in the loop with live monitoring, real-time transcripts, sentiment indicators, and one-click human takeover on any call. The controls that make AI safe in regulated industries are built into the platform — not bolted on afterward.
For a solo practice, the AI Call Center is the receptionist that never closes. For a mid-market business, it's the end of the offshore BPO contract. For an enterprise, it's the transformation of your largest cost center into something customers actually like calling into.
What's inside
Every capability a production contact center needs. Nothing you don't.
Inbound and outbound voice, every messaging channel, lead management, routing, scheduling, live monitoring, objection handling, analytics, numbers, and voices.
Inbound voice
Every call answered in one ring. Custom greeting per number. IVR routing or skip-IVR directly to the right AI Employee. Live transcription, real-time barge-in so customers can interrupt mid-sentence and be heard, and seamless human takeover when the situation demands it. The AI picks up every call your team missed after hours, on weekends, and during the lunch hour you forgot to route around.
Outbound voice
Outbound campaigns at any scale. The AI Employee dials within seconds of a trigger — form submission, contract expiry, missed payment, appointment reminder — qualifies the contact, handles objections, books the meeting, sends the document, and schedules the follow-up. Every call logged, every outcome recorded. TCPA-compliant pacing, suppression list enforcement, dynamic caller ID. You pay per connected minute, nothing for unanswered calls.
SMS, WhatsApp, email
Every channel routed to the same AI Employee. The customer messages on WhatsApp and the AI replies. They call the next day and the AI picks up and remembers the WhatsApp thread. Every channel, one conversation.
Lead management
Inbound leads from every source, including web forms, ads, partners, walk-ins, and prior customers, captured, enriched, qualified, scored, and routed in real time. Synced bidirectionally with your CRM.
IVR and routing
Configurable IVR trees with natural-language routing: "What can I help you with?" instead of "Press 1 for Sales." Route by intent, language, VIP status, region, and AI Employee skill.
Appointments and scheduling
The AI Employee books directly into your calendar, including Google Calendar, Outlook, Calendly, Acuity, and custom scheduling APIs. Conflict-aware, time-zone-aware, multi-attendee.
Live monitor and human takeover
Supervisors see every active call in real time, with full transcript and sentiment indicators. One-click takeover hands you the call mid-sentence. Hand back when ready, and the AI resumes with full context of what you said.
Objection handling
Pre-trained handling for the objections specific to your industry: collections disputes, sales price pushback, scheduling conflicts, and eligibility questions. Custom objection libraries per Employee.
Analytics and revenue
Per-call analytics. Per-campaign performance. Per-Employee conversion. Per-channel revenue attribution. Compared against historical human-team baselines. Exported to your BI tool or queried via API.
Self-improving call quality
Every call the AI handles is a training signal. Outcomes are labelled — resolved, escalated, converted, lost — and fed back into the model. The AI Employee handling your inbound leads next month will be measurably better than the one handling them today. This is the difference between a contact center that costs less and one that performs better over time.
Phone number provisioning
Local, toll-free, and international numbers, provisioned in the dashboard in seconds. Caller ID name registration (CNAM). SHAKEN/STIR attestation. Bring your own carrier on Enterprise.
Voice library
16 languages, hundreds of voices, live preview before commit. Custom voice cloning on Business and Enterprise: clone your CEO's voice for outbound VIP calls, or build a brand-consistent voice across every Employee.
What this replaces
The old math vs the new math
The traditional contact center was a headcount problem. The Syntic AI Call Center is a configuration.
The traditional call center
- Staffing
- Human-staffed, 50 to 500 seats
- Cost
- $25K to $60K per seat per year, plus management and tech stack
- Setup
- 6 to 12 months
- Coverage
- business hours, single language, single region
- Attrition
- 30 to 50% annually
- Quality
- variable, training-dependent
- Languages
- usually one, sometimes two
- Channels
- phone-first, slow to add SMS/WhatsApp/email
- Analytics
- limited, retrospective
The Syntic AI Call Center
- Staffing
- AI Employees, as many as you need, scaled instantly
- Cost
- per-minute voice plus per-Employee subscription, typically 10 to 50x lower
- Setup
- hours to days
- Coverage
- 24/7/365, any language, any region
- Attrition
- zero
- Quality
- consistent across every call
- Languages
- 16 native, hundreds of voices
- Channels
- voice, SMS, WhatsApp, email, and chat, all unified
- Analytics
- real-time, per-call, per-Employee, per-campaign
For most contact centers we replace, total cost of ownership drops 80–95% in year one. Conversion rates hold or improve. CSAT scores hold or improve. The CFO becomes the project's biggest advocate — usually by the end of the first month.
For different sizes of business
From the solo practice to the national contact center
The same platform replaces the receptionist, the offshore BPO contract, and the 1,000-seat operation. The size of the workforce scales to the size of the business.
For small business
The receptionist that never closes. The after-hours service that never forgets. The outbound team that calls every lead in under 90 seconds.
Solo dental practice
An AI Front Desk answers every call in English and Spanish, books appointments into the practice management system, sends pre-visit forms, handles insurance verification questions, and texts patients the night before. Total cost: $300 a month all-in. Replaces the part-time receptionist they couldn't afford to keep on weekends.
Boutique law firm
An AI Intake Specialist takes inbound calls about new matters, runs conflict checks, schedules intake calls with the right attorney, and never misses a referral. Booked revenue from after-hours inquiries doubles in the first quarter.
Real estate brokerage
An AI Realtor calls every web form lead within 90 seconds, qualifies them against the brokerage's buyer profile, books showings into the agents' calendars, and pushes everything into Follow Up Boss. The no-show rate drops 60%.
For mid-market
End the BPO contract. Run inbound and outbound at scale with a fraction of the headcount and none of the attrition.
Regional bank
An AI Loan Officer handles inbound mortgage inquiries 24/7, pre-qualifies leads, schedules calls with human underwriters, and follows up on stalled applications. Replaces a five-person team. Conversion goes up 18% because every lead gets a callback in under 2 minutes.
Telehealth platform
An AI Patient Coordinator answers calls about appointment changes, prescription refills, billing questions, and benefits verification. Handles 80% of inbound volume autonomously. The remaining 20% routes to a much smaller human team. Cost per call drops from $14 to $1.20.
Franchised auto dealership group
An AI BDC across 14 locations handles inbound sales inquiries, books test drives, follows up with prior customers about service intervals, and runs outbound recall campaigns. Replaces a 40-person centralized BDC. Same conversion, 92% lower cost.
For enterprise
Turn your largest cost center into a revenue driver. 1,000-seat-equivalent volume. 16 languages. Every call better than the last.
National insurance carrier
An AI Claims Intake center across all 50 states. Multilingual, FDCPA-compliant on collections workflows, fully integrated with the carrier's policy system. Replaces 400 seats of BPO contract. Reduces average handle time from 14 minutes to 4. Improves NPS by 11 points because customers reach a knowledgeable agent in under 30 seconds instead of waiting 18 minutes on hold.
Fortune 500 retailer
An AI Customer Service center for returns, order status, and product questions across 18 languages. AI handles 75% of contacts autonomously. The human team handles complex cases and VIP customers. Total contact center cost drops 70% while CSAT improves 8 points.
National lender
An AI Collections operation. FDCPA-compliant phrasing reviewed by counsel. Live monitoring on every call. Auto-escalation on disputed accounts. Recoveries per dollar of operational cost increase 4x compared to the previous BPO contract.
Global SaaS company
An AI Renewal Owner monitors 8,000 contracts across 14 countries. Surfaces churn signals 90 days before expiry, drafts renewal proposals in the customer's language, books calls with the account executive, and triggers the e-signature workflow. The human team focuses on deals that need judgment. Renewal rate improves 14 points in the first two quarters.
Compliance and oversight built in
Built for the regulated industries that need to deploy AI at this scale.
Voice compliance, industry-specific frameworks, recording and disclosure, live monitoring, audit trails, and data residency, on by default.
Voice compliance
TCPA-compliant outbound pacing and consent flows for US calls. Equivalent frameworks like CAN-SPAM, CASL, and GDPR PECR for international. DNC list enforcement. Time-of-day restrictions. Consent capture and logging on every call.
Industry-specific
FDCPA-compliant collections language reviewed by counsel. HIPAA-compliant patient communications under BAA. PCI-aware payment capture. FCRA-aware credit-related conversations. FINRA-aware financial services calls.
Recording and disclosure
Call recording per state and country requirements. Two-party consent disclosure where required. Retention windows configurable per Employee, per Project, per jurisdiction.
Live monitoring and human takeover
Every call observable in real time. Every transcript searchable. One-click takeover on any conversation. Supervisors review queues of flagged calls daily, weekly, or monthly.
Audit trail
Every call recorded, transcribed, and indexed. Every Approval logged. Every escalation tracked. Exportable for regulatory review.
Data residency
US, EU, UK, and APAC residency. SOC 2 Type II in progress. ISO 27001 in progress. HITRUST roadmap defined. BAA, DPA, and NDA standard on Business and Enterprise.
Pricing
Pricing scales with how much your AI Call Center handles.
No per-seat fees. No minimum commitments on Pro and Team.
Pro
$100/month
For solo operators and small practices. Single AI Employee on the Call Center. Inbound voice, SMS, WhatsApp, email. Up to 500 voice minutes a month included, additional at $0.18 a minute.
Team
PopularFrom $500/month
For small businesses replacing reception or running small campaigns. Up to 5 AI Employees. 2,500 voice minutes a month included, additional at $0.15 a minute. CRM integration, basic IVR, live monitoring.
Business
From $2,500/month
For mid-market businesses running inbound and outbound at scale. Up to 25 AI Employees. 25,000 voice minutes a month included, additional at $0.10 a minute. Full Workflows, advanced IVR, campaign management, custom Skills, custom voices, advanced analytics.
Enterprise
Custom
For organizations running national or international contact centers on AI. Unlimited AI Employees. Volume-based per-minute pricing, typically $0.04 to $0.08 a minute at scale. Custom voices, custom integrations, custom compliance scoping, dedicated infrastructure, a dedicated Workforce Architect, SLA-backed uptime, and 24/7 priority support.
Phone numbers: local from $5/month, toll-free from $15/month, international varies. Caller ID name (CNAM) and SHAKEN/STIR included on Business and above. Bring your own carrier available on Enterprise.
How we work with you
Self-serve in an hour, or a guided migration off your existing platform
From a single phone number live in under an hour to a full contact center migration, we meet you where your operation is.
Self-serve setup
Sign up, provision a phone number, pick an AI Employee from the Directory, configure their voice and knowledge, and point them at your CRM. Live in under an hour. Pro and Team.
Guided onboarding
For Vertical Employees (Front Desk, Realtor, Collections, Insurance Claims), a guided 15-minute setup including phone provisioning, voice selection, knowledge upload, and policy configuration.
Workforce Architect
For Business and Enterprise, a Syntic Workforce Architect maps your contact center operations, designs the AI Employee org chart, configures the integrations, builds the campaigns, and handles change management. Typical engagement 2 to 6 weeks to full production.
Migration from existing contact centers
We've migrated dozens of customers off Five9, Genesys, Talkdesk, NICE, Avaya, RingCentral Contact Center, and Cisco. The migration team handles call routing, number porting, CRM integration, supervisor training, and parallel-run validation before cutover. Most migrations complete in 4 to 8 weeks.
Custom Vertical builds
For specialized contact center workflows we haven't productized, we build a Vertical AI Employee tuned to your industry, compliance, and operations. 2 to 4 weeks typical.
Integrations
The AI Call Center connects to the tools your business already runs on.
CRM, help desk, calendars, payments, healthcare, financial, real estate, telephony, and anything else through the API.
CRM
Salesforce, HubSpot, Pipedrive, Zoho, Follow Up Boss, kvCORE, Velocify, Five9 CRM connectors
Help desk
Zendesk, Intercom, Freshdesk, ServiceNow
Calendars
Google Calendar, Outlook, Calendly, Acuity
Payments
Stripe, Square, PayPal
Healthcare
Athena, eClinicalWorks, Dentrix, NextGen, AdvancedMD
Financial
Encompass, Calyx, LendingPad, custom LOS
Real estate
Follow Up Boss, kvCORE, BoomTown, Lofty, custom IDX
Telephony
Twilio, Vonage, Plivo, Telnyx, bring-your-own SIP on Enterprise
Custom
REST API and webhook support for anything else
What it actually sounds like
Hear it before you deploy it.
Three real call types. Unscripted. End to end. This is what your customers will actually hear.
Inbound to an AI Front Desk at a dermatology clinic
The AI answers in 1 ring, greets the patient by name recognized from caller ID, pulls their record, books their follow-up appointment, sends a confirmation text, and reminds them about their pre-visit forms. The whole call: 2 minutes 14 seconds.
Outbound from an AI Realtor to a web form lead
The AI calls within 87 seconds of form submission. Introduces themselves. Asks the qualifying questions. Books a showing for Saturday morning. Sends the listing PDFs by text and email. Updates Follow Up Boss. The whole call: 4 minutes 8 seconds.
Inbound to an AI Collections Specialist for a past-due account
The AI greets, validates the debt per FDCPA, listens to the customer's situation, offers three pre-approved payment plan options, the customer chooses the 12-month plan, the AI processes the down payment via Stripe, sends the payment plan agreement by email, and books a callback for the missed payment in 30 days. The whole call: 6 minutes 42 seconds. All compliant. All logged. All recoverable.
The dermatology call ran 2 minutes 14 seconds. A human receptionist averages 4 minutes 30 seconds for the same booking flow and misses 1 in 3 after-hours calls entirely. The collections call recovered a payment that a human agent had already attempted twice and marked as uncollectable.
FAQ
Frequently asked questions
The questions teams ask before they run their contact center on AI.
Will the customer know they're talking to an AI?
That depends on how you configure it. Syntic AI Employees can identify themselves as AI, operate under a human-sounding name without proactively disclosing their nature, or disclose at any point in the conversation — configurable per Employee, per campaign, and per jurisdiction. In regulated contexts like healthcare and financial services, disclosure defaults are set to comply with applicable law. What we will never allow: an AI Employee to deny being AI when a customer sincerely asks. That line is hard-coded and cannot be configured away.
How does barge-in work?
Customers can interrupt the AI Employee mid-sentence. The AI stops talking immediately, listens, and responds. It's the same conversational rhythm as talking to a person. No "press 1 to interrupt", just talk over the AI like you would a colleague.
What happens if the AI can't handle a call?
The AI escalates gracefully. Depending on your configuration: it transfers the call to a human agent with a full transcript and context summary, it takes a message and schedules a human callback, or it flags the call for supervisor review. The AI never leaves a customer hanging. Escalation logic is configurable per Employee, per call type, and per outcome — and every escalation is logged with the reason for audit.
Can supervisors take over a live call?
Yes. From the Live Monitor in Cowork, click takeover on any call. The AI hands you the line mid-sentence. The customer hears a brief tone (configurable). You finish the call and hand back when ready, and the AI resumes with full context of what you said.
How do you handle TCPA compliance for outbound?
Built in. DNC list enforcement, time-of-day restrictions, prior express written consent capture, pacing limits, and per-state custom rules. We don't dial without consent on the file. We don't dial outside permitted hours. We log everything for audit.
What languages and accents do you support?
16 languages: English (US, UK, AU), Spanish (US, Latin America, Spain), French (FR, CA), Portuguese (BR, PT), German, Italian, Dutch, Polish, Russian, Arabic, Hindi, Mandarin, Cantonese, Japanese, Korean, Turkish, and Indonesian. Hundreds of voices in each. Regional accents and dialects available. Custom voice cloning on Business and Enterprise.
Can you handle high call volumes?
Yes. Capacity scales horizontally. We've handled customer campaigns of 100,000 outbound calls in a day and inbound surges of 5,000 simultaneous calls. Enterprise customers get capacity reservations.
How much does it actually cost vs a human contact center?
A human contact center agent costs $25,000–$60,000 per seat per year, not counting management, technology, training, and the 30–50% annual attrition that requires constant rehiring. The Syntic AI Call Center runs at per-minute voice pricing plus a per-Employee subscription — typically 10 to 50 times lower total cost. For most customers we replace, total cost of ownership drops 80–95% in year one. Conversion rates hold or improve. CSAT holds or improves. The ROI is something a CFO can sign off on in a single sentence.
What's the latency on voice?
Sub-second. Our voice infrastructure is built for real-time conversation — the AI responds in under one second from the end of the customer's sentence in standard conditions. Barge-in detection is immediate: the customer can interrupt mid-sentence and the AI stops, listens, and responds. We run regional voice infrastructure to minimise latency by geography. Latency benchmarks by region are available in the Trust Center.
Can I migrate off Five9, Genesys, Talkdesk, or Avaya?
Yes. We've migrated dozens of customers off the major contact center platforms. The migration team handles call routing, number porting, CRM integration, supervisor training, and parallel-run validation before cutover. Typically 4 to 8 weeks to full production.
Where does the AI Call Center run?
Global infrastructure. US, EU, UK, and APAC regional deployment for low latency. Data residency configurable per Project. Enterprise customers can run on dedicated infrastructure or sovereign cloud.
How quickly can I be live?
Pro: under an hour. Team: same day. Business: 1 to 2 weeks with guided setup. Enterprise: 4 to 8 weeks for full migration from an existing contact center.
Can I bring my own phone numbers?
Yes. Number porting from any US or international carrier. Bring-your-own SIP trunking on Enterprise.
Do you record calls?
Yes, per your jurisdiction's requirements. Configurable retention. Two-party consent disclosure included where required by law. Recordings exportable for compliance and quality review.
Get started
Your contact center shouldn't be your worst customer experience.
Start with one phone number and one AI Employee. Be live in under an hour. Or bring in a Workforce Architect and replace the whole operation in four to eight weeks. Either way, your customers stop waiting on hold — starting today.