Multi-channel handling
Email, chat, social and in-app — in the right voice for each channel.
Customer Support
AI staff that close tickets.
Not just route them.
Syntic AI Employees triage, draft and resolve tickets end to end. Your people get their judgement time back; your customers get faster, more accurate answers.
Customer data never used for training Audit log of every interaction Agent-in-the-loop mode
Ticket · Chat Syntic handling
Customer
I was charged twice for my March invoice. Can you fix this?
Syntic · Draft reply
Sorry about that. I found the duplicate charge on your March invoice and have refunded it to your original payment method.
EscalateApprove & send
What Syntic handles
A full support team,
on demand.
Not a chatbot in front of your queue. AI staff that read the ticket, find the answer, take the action and know when to hand over.
Knows your knowledge base
Answers cite your help docs, runbooks and internal wikis, and flag what's stale.
Takes real actions
Refunds, account updates, password resets. Syntic runs the workflow, not just the chat.
Graceful escalation
Hard cases go to the right human with full context and a recommended next step.
Coach mode
Drafts replies for your agents to approve. Built for workflows that need sign-off.
Brand-safe by default
Tone guides, prohibited topics and tested guardrails before anything reaches a customer.
Where to start
Start with one queue.
Expand from there.
Pick a queue, a channel or a single workflow. Syntic works it alongside your team.
Queue · All channels4 workflows
- Tier-1 deflectionAccount, billing and how-to questions answered instantly, without losing the warmth.Resolved
- Triage at the doorEvery incoming ticket tagged, prioritised and routed so queues never back up.Routed
- Agent assistLive suggestions and one-click drafts beside every conversation your agents work.Draft ready
- After-hours coverageAlways-on response in every timezone, with a clean morning handoff to your team.Handed off
Fits your stack
Works inside the help desk
you already run.
Syntic plugs into your existing tools and follows the rules your team sets.
See all integrations →- Works with Zendesk, Intercom, Salesforce, Front and HubSpot
- Multi-language support out of the box
- Customer data never used for training
- Audit log of every customer interaction
- Agent-in-the-loop mode for regulated work
- Tone guides and prohibited topics you control
Support teams
Bring AI staff into your support org.
Pick a queue, a channel or a single workflow to start.