What Happens When Every Customer Call Can Be Answered?
Voice
Unanswered calls used to ration demand and shield the calendar. When AI can pick up every call, the constraint moves to fulfilment, scheduling and trust, and a bad answer costs more than no answer.
October 4, 2026•9 min read
The Call Center Is Becoming Software
Voice
Contact centers were built to ration human attention through seats, schedules and IVR trees. Real-time voice AI turns that into a software system, with new limits in latency, telephony, law and human takeover.
October 4, 2026•10 min read