Workforce / Cowork
The dashboard where your AI workforce works.
Cowork is the workspace where every AI Employee lives. Your org chart with named Employees. Real-time visibility into every conversation, call, and Agent Execution. Channel routing, Approvals, escalations, and the runtime for everything your AI workforce does, across every project, every channel, every Employee.
What Cowork is
The office where your AI workforce shows up to work.
Most AI tools are something you open when you need them. Cowork is the opposite: it's the workspace where your AI Employees are always working, and you check in to see what they're doing. Like a team chat app for a human team, but for an AI workforce.
Your org chart. Your Employees by name. Their current conversations, calls, and tasks. The Agent Executions they've dispatched. The Approvals waiting for human review. The escalations that need attention. The reports they've drafted. The voice calls they're on right now.
Open Cowork in the morning. See the night shift's work. Review what Approvals are queued. Check the conversations escalated overnight. Tune an Employee whose performance has drifted. Hire another. Get back to your day.
What's in Cowork
Everything your AI workforce runs on, in one place
The org chart, the live activity feed, the inbox, the Approvals queue, the live monitor, and the full record of every Agent Execution.
The org chart
Your AI workforce as it actually exists. Every Employee by name, title, department, and reporting line. C-Level at the top, Operational below, Advisory on call. Click any Employee to see their current work, memory, knowledge sources, and configuration.
Real-time activity
Every Employee's current state at a glance: who's on a call, in a Chat, running a Workflow, awaiting an Approval, or idle. Updated in real time.
The inbox
Every conversation across every channel in one place: Chat, phone, WhatsApp, Slack, Telegram, SMS, and email, threaded by Employee and by customer. Reply from Cowork or hand off to the Employee.
Approvals queue
Every action that requires human sign-off, surfaced for the right reviewer: refunds, contracts, outbound messages above a threshold, and escalations from Operational to C-Level. Approve, decline, or modify, and Cowork resumes the Employee's work from where they paused.
Live monitor
Watch ongoing voice calls in real time. Read the transcript as the AI Employee talks. Take over with one click, and the customer is handed to you mid-sentence. Hand back when done, and the Employee resumes with full context.
Agent Executions
Every task dispatched by every Employee, recorded with full input and output and a step-by-step trace. Search, filter, replay, and audit.
How channels work
One Employee, every channel your customers already use
Your customers don't know it's an AI. They call your number, message your WhatsApp, or email your address, and your AI Employee picks up.
Phone
Every Employee can be assigned a real phone number. Inbound calls route to the right Employee by IVR or department. Outbound calls dispatched from the Employee directly. Live monitoring and human takeover on every call.
WhatsApp, Slack, Telegram, SMS
Channel integrations route customer messages to the right Employee. Threads persist across sessions. The Employee remembers the customer across every channel: call them today, message on WhatsApp tomorrow, same context.
Inbound email parsed and routed by intent. Outbound email drafted in the Employee's voice, sent on their behalf, or routed through your existing inbox.
Internal channels
Your team reaches Employees through Cowork directly, through team-chat DMs, or through email. Same Employee, same memory, same context.
Human takeover and oversight
Built so humans can step in whenever they need to.
Take over a voice call mid-sentence, type into a chat thread, configure escalation triggers, and assign reviewer roles. The human is always one click away.
One-click takeover on voice
Listening to a call and want to intervene? Click takeover. The Employee hands you the line mid-sentence. The customer hears the transition. You finish the call. Hand back when ready, and the Employee picks up the next call with the context of yours.
Soft takeover on text
Watching a chat go sideways? Type in the same thread. The Employee yields to you. The customer doesn't see a handoff. Send your reply and either resume the Employee or finish the conversation yourself.
Escalations
Configurable triggers, like sentiment drops, an irreversible action requested, or a compliance concern flagged, surface to the right human via Cowork, Slack, or phone. The Employee pauses, the human reviews, the Employee resumes with the human's input.
Reviewer roles
Configure who reviews what. Managers approve refunds up to a limit. C-Level Employees approve hires of new Employees. Counsel reviews contract language. Each reviewer sees a queue of items waiting for them.
Memory and knowledge in Cowork
Every Employee has persistent memory across every conversation and every project.
Long-term memory carried across channels, project memory that stays isolated, live knowledge sources, and shared credentials scoped per Employee.
Long-term memory
The customer's preferences, the deal's history, the patient's last visit, the lead's source, carried across calls, messages, and channels. Visible to humans, controllable per Employee.
Project memory
Per-project knowledge that doesn't leak across projects. Your Sales Employee working on Account A doesn't see Account B. Each project has its own isolated runtime.
Knowledge sources
Documents, websites, transcripts, FAQs, internal wikis, and product catalogs, per Employee or shared. Updated live: change the source document and the Employee uses the new version on the next interaction.
Shared credentials and variables
API keys, CRM credentials, calendar access, and payment processing, managed centrally and scoped per Employee. The right Employee gets the right access, and nothing leaks across boundaries.
The Canvas
Orchestrating multi-Employee work.
For workflows that span multiple Employees, Cowork includes the Canvas, a visual orchestration tool where Employees, Agents, and Approvals connect into multi-step flows. Drag Employees onto the Canvas. Wire up handoffs. Add Approval gates. Set conditions. Run the whole thing on a schedule, a webhook, or a manual trigger.
Example: A loan origination flow runs the AI Mortgage Pre-Qualifier first, escalates qualified leads to the AI Underwriter, sends the document checklist via the AI Loan Coordinator, and routes the final package to a human for signature. All visible on the Canvas, all auditable in Agent Executions.
The Council
Deliberative second opinions.
For decisions that benefit from multiple perspectives, the Council runs the same question through multiple Employees and synthesizes the result.
Example: Should we approve this credit line? Run it through the AI Credit Analyst, the AI Risk Officer, and the AI Compliance Counsel. Get three independent reasoning traces. Synthesize into a recommendation. Surface to a human for final approval. Configurable per decision type. Available on Business and Enterprise.
Workflows
Scheduled and event-driven work
Some work needs to happen on a schedule or in response to events, not in response to a customer message.
Daily 6 AM dashboard pull and overnight brief
Weekly OKR check-ins
Monthly close support
Renewal reminders 90 days before contract expiry
Webhook-triggered actions from your CRM, billing system, and support tool
Configure in Cowork. Run automatically. Every execution logged with full trace.
Reports and observability
Cowork tracks everything your AI workforce does.
Activity, quality, revenue, and cost, reported by Employee, department, project, and time range.
Activity reports
Calls handled per Employee, messages sent, tasks completed, Approvals processed, customers served, by Employee, department, project, and time range.
Quality and evaluation
Sentiment trends, Approval rates, escalation rates, customer satisfaction scores when available, and evaluation results from automated quality checks.
Revenue and ROI
Deals closed by the AI Sales workforce, collections recovered, calls answered that would have been missed, bookings that wouldn't have happened.
Cost and usage
Per-Employee costs, per-minute voice costs, per-Execution Agent costs, compared against the human salary the Employee replaces.
Export to CSV, query via API, or pipe into your BI tool.
Org setup and governance
Cowork scales from a single founder to enterprise organizations.
Organizations, Projects, Teams, roles, audit, and compliance, configured to the bar your operation requires.
Organizations and projects
Every customer has an Organization with multiple Projects, each with isolated runtimes. Employees work across Projects or scoped to one.
Teams
Group human reviewers and approvers into Teams. Configure who reviews what per Project. Stack Teams with AI Employees for hybrid human-AI workflows.
Roles and permissions
Owner, Admin, Manager, Reviewer, Viewer, configured per Project. SSO and SAML on Team and above.
Audit
Every Employee version change, Approval, Agent Execution, and human takeover, logged with timestamp and actor, exportable for compliance.
Compliance
SSO, MFA, audit logs, GDPR data export and deletion, and data residency on Enterprise. SOC 2 Type II in progress.
Integrations
Cowork connects to the tools your business already runs on.
CRM, communication, email, calendars, payments, support, storage, healthcare, accounting, and anything else through the API.
CRM
Salesforce, HubSpot, Pipedrive, Zoho, Follow Up Boss, kvCORE
Communication
Slack, Microsoft Teams, Zoom, WhatsApp Business, Telegram
Gmail, Outlook, SendGrid, Postmark
Calendars
Google Calendar, Outlook, Calendly
Payments
Stripe, Square, PayPal
Support
Zendesk, Intercom, Freshdesk
Storage
Google Drive, Dropbox, OneDrive, S3
Healthcare
Athena, eClinicalWorks, Dentrix
Accounting
QuickBooks, Xero, NetSuite
Custom
REST API and webhook support for anything else
How Cowork works with the rest of Syntic
The dashboard at the center of the platform
Cowork is the dashboard. Forge is the builder for custom Employees. The Directory is where you hire pre-built Employees. The AI Call Center handles voice infrastructure at scale. The Skills marketplace extends what your Employees can do.
Forge
The builder for custom Employees.
The Directory
Where you hire pre-built Employees.
AI Call Center
Voice infrastructure at scale.
Skills marketplace
Extends what your Employees can do.
You hire in the Directory, build custom in Forge, run everything in Cowork, scale voice through the Call Center, and extend with Skills.
Pricing
Cowork is included in every paid Workforce plan.
Start at Pro, scale through Team and Business, and run unlimited Employees on Enterprise.
Pro
$100/mo
Cowork with up to three Employees, basic integrations, standard Approval workflows.
Team
PopularFrom $500/mo
Cowork with up to 25 Employees, SSO, role-based access, audit logs, advanced integrations.
Business
From $2,500/mo
Cowork with up to 100 Employees, AI Call Center included, full Workflows and Council, advanced reporting, custom integrations.
Enterprise
Custom
Unlimited Employees, dedicated runtimes, SSO and SCIM, custom compliance, dedicated Workforce Architect.
Voice calling metered separately at per-minute rates. Phone numbers from $5/month each.
FAQ
Frequently asked questions
The questions teams ask before they run their AI workforce in Cowork.
What's the difference between Cowork and Forge?
Forge is where you design custom AI Employees on a visual canvas. Cowork is where your Employees actually work day to day. You build in Forge and run in Cowork.
Do I need to hire from the Directory before using Cowork?
No. Cowork is the workspace; the Directory is one way to fill it. You can hire from the Directory, build in Forge, or use a Vertical AI Employee, and all of them land in Cowork.
Can my team see what Employees are doing in real time?
Yes. Cowork shows every conversation, call, and Agent Execution in real time. Filter by Employee, department, Project, channel, and status.
How does human takeover work on a phone call?
Live monitor any ongoing call. Click takeover, and the AI Employee hands you the line mid-sentence. The customer hears the transition. You finish or hand back when ready.
Can I take over a text conversation too?
Yes. Type in the same thread and the Employee yields. The customer sees no handoff. Send your reply and either resume the Employee or finish yourself.
Where does Cowork run?
In the browser, as a desktop app for macOS and Windows, and as mobile apps for iOS and Android. Same workspace, every device.
What about offline?
Cowork is a real-time platform and needs a connection. For low-connectivity field operations, contact us about Enterprise sovereign deployments.
How does data isolation work across Projects?
Every Project gets a dedicated, isolated runtime. Knowledge, memory, credentials, and integrations stay inside the Project. Employees can be scoped to one Project or work across many.
Can I export everything for compliance?
Yes. Audit logs, conversation history, Agent Executions, and Approval records, all exportable via the dashboard or API in CSV, JSON, or NDJSON.
What if Cowork goes down?
SLA-backed uptime on Business and Enterprise, multi-region deployment, and automatic failover. Inbound calls have a configurable fallback to a human number if the platform is unreachable.
Get started
Put your AI workforce to work in Cowork.
Hire your first Employee from the Directory and they show up in Cowork in under a minute. See Cowork in action in a 90-second walkthrough. Or talk to a Workforce Architect.