- Workforce role AI Voice-of-Customer Employee
- Vertical Research / Product
- Agents Syntic Transcript, Slack, CRM, and Linear Agents
- Capabilities Parallel multi-source synthesis
- Share Copy link
The request
Your AI Voice-of-Customer Employee connects to multiple feedback sources at once — call transcripts in a folder, Slack, your CRM, Linear — and dispatches Syntic AI Agents in parallel to spot patterns across platforms.
Tell the Voice-of-Customer Employee what you're looking for: theme frequency, cross-platform patterns, representative quotes. It structures the analysis around your priorities.
"I need to understand what customers are really asking for by synthesizing feedback from multiple sources."
Sources:
- Call transcripts: scattered across my downloads folder
- Slack in channels like #customer-feedback and #support-questions
- Salesforce: opportunity notes and lost deal reasons
- Linear: open feature requests and bug reports
"Find the main themes and patterns across all sources — what keeps coming up? Give me counts by source, cross-platform patterns, and representative quotes. Then prioritize into product ideas based on frequency and business impact."
How the Employee briefs the Agents
The Voice-of-Customer Employee runs inside your Syntic Code Desktop workspace and connects to your tools via connectors and local files. Give the workspace access to your call transcripts and connect your other feedback sources. The Employee dispatches Syntic AI Agents in parallel — one per source.
What to expect:The Voice-of-Customer Employee may ask which themes matter most or how to prioritize, then ship a plan you can review in the sidebar before any Agent runs.
What the Agents need
To get started:
- Hire an AI Voice-of-Customer Employee in your Syntic Code Desktop workspace
- Select Work in a folderin the chat bar to give the Transcript Agent access to your call recordings
- Add connectors for Slack, CRM, and Linear
One-time wiring; the workforce runs in parallel after.
What ships back to chat
The Voice-of-Customer Employee synthesizes feedback from all four Agents, identifies themes with counts and attribution, highlights patterns that appear across multiple platforms, and ships prioritized product ideas.
"Analyzed feedback from all four sources. Here's what emerged:"
Top Themes by Frequency
- Mobile app issues (57 total)— Calls: 11 | Slack: 31 | CRM: 1 | Linear: 14
- Reporting limitations (45 total)— Calls: 15 | Slack: 23 | CRM: 2 | Linear: 5
- Salesforce integration (41 total)— Calls: 18 | Slack: 12 | CRM: 8 | Linear: 3
Cross-Platform Patterns
Mobile app (High Signal):Appears in ALL four sources — genuine pain, not just vocal users.
SSO integration (Revenue Signal):Low volume overall but appears heavily in CRM lost deal notes. Deal-blocker, not a usage issue.
Prioritized Product Ideas
- Priority 1: Mobile app stability
- Priority 2: Okta SSO integration
- Priority 3: Report customization
Follow-up dispatches
Keep the loop going — the Voice-of-Customer Employee dispatches deeper as questions sharpen.
Pull everything on one theme
Go deep on what matters most. Get every mention across all sources with full context — who said it, when, and what they were trying to do.
"Pull every mention of mobile app issues across all four sources. For each one, give me the full context — who said it, when, what they were trying to accomplish, and how frustrated they seemed."
Build a roadmap proposal
Turn insights into a document for stakeholders. Dispatch a Roadmap Agent that writes directly to your folder.
"Based on this analysis, ship a one-page roadmap proposal for Q1. Prioritize by cross-platform signal strength and business impact. Include the key quotes that support each recommendation."
Track what specific customers said
Follow up with customers who raised issues. See everything a specific customer mentioned across sources to prep for a conversation.
"What did Acme Corp say across all these sources? Pull everything they mentioned in calls, Slack, and CRM notes so I can follow up directly."
Tips for the workforce loop
Spin up sub-Agents for parallel pulls
When pulling from multiple sources, ask the Voice-of-Customer Employee to spin up sub-Agents to query Slack, Linear, and Salesforce simultaneously.
Watch the dispatch panel and steer as Agents run
The workspace shows which sources the Agents are querying and what they're finding in real time. If one platform returns less than expected, you can adjust mid-process.
Feedback data stays inside your tenant
The Agents run in an isolated environment locally. Call transcripts, CRM notes, and Slack exports stay scoped to your machine.